TICKET CLERKPROSupport Center

SHARING GUIDE

Share your project with OneDrive

▶ Watch the 84-second product demo

One project folder. One link for your cost control, admin and project management team.

For new projects created in Ticket Clerk Pro 1.3.10 or later.

Move it. Share it. Add tickets.

  1. Create your project in Ticket Clerk Pro. Its desktop project folder automatically contains Unsigned and Signed.
  2. Right-click the project folder on your desktop and move it into OneDrive. Choose Move to if available, or choose Cut, open OneDrive in File Explorer, and choose Paste. Move the whole folder directly into OneDrive, keeping its name and contents together.
  3. Wait for OneDrive to finish syncing. Right-click the moved folder and choose Share. Copy the folder link and send it to your coworkers. Choose Can edit if they need to add tickets, or Can view if they only need to view or download them.
UnsignedAdd PDFs that still need signing here.
SignedAdd already-signed PDFs here. Tickets approved in the app are filed here automatically.
Your team’s linkUse the same folder link to see new tickets after OneDrive finishes syncing.

Keep OneDrive and Ticket Clerk Pro running. New PDFs appear after syncing and the app’s next checks, normally within about a minute of becoming available locally. In File Explorer, choose Always keep on this device for this project folder if files are online-only.

After signing in the app, review the final PDF and select Approve & file. The completed PDF goes into Signed and its unsigned shared copy is removed; the original is retained privately by the app. No extra copying is needed. Corrections also require final review and Approve & file again.

A ticket has not appeared.

Check that OneDrive has finished syncing, select the right project, and wait for the next app check. Exact duplicate PDFs are not added twice. A different PDF with the same contractor and ticket number needs manual replacement review using Upload ticket.

What about an older project?

Older projects keep their existing folder arrangement. Do not assume moving an older folder reconnects it automatically. Contact support for help with that project before moving it.

What does Signed mean for a coworker’s PDF?

A PDF added to Signed is treated as already signed and appears in signed-ticket records and costs. Check its contents and extracted amounts. Ticket Clerk Pro does not verify who signed an externally supplied PDF.

Sharing and access

Choose the intended people and permissions under your organization’s policy. View-only recipients cannot add files. Sharing PDFs does not share your app database or let multiple computers edit the same app workspace. Previously downloaded copies do not update themselves.

Need help? support@ticketclerkpro.com

Back to Support Center