TICKET CLERK PRO
Support Center
Practical help for your first project and every ticket after it.
Contact support
support@ticketclerkpro.comEmail us for help with installation, licences, billing, or ticket workflows.
Please include your app version, Windows version, what you were doing, and the exact error message. Redact sensitive details in screenshots. Do not email signatures, passwords, payment details, or confidential tickets.
Getting started
- Use a Windows 10 or 11 computer (64-bit). The current Windows installer is digitally signed; follow your organization’s approval process.
- Enter your printed name and select your signature image.
- Create a project and add PDF tickets.
- Compare the extracted contractor, ticket number, date, and cost with the original.
- Place your name, signature, and date, then choose Complete signing. Review every page of the final PDF and choose Approve & file.
- Review project costs and export the Excel report.
Activate your licence
If you subscribed through the Windows app, return to it and select Check activation if needed. If you purchased on the website, enter the activation code from your private purchase page in the Activation code field. For a company licence, use the code assigned to you by the purchaser. Keep private purchase links with the purchaser.
Manage your subscription
In the Windows app, open Activated or Activate Now and choose Manage subscription. Website purchasers can also choose Manage / cancel subscription on their private purchase page. These open your secure billing settings. If you cannot access them, contact support@ticketclerkpro.com for an ownership check. Cancelling stops future renewal and preserves access through the paid period.
Common questions
A ticket was read incorrectly. What should I do?
Compare the extracted fields with the original PDF and correct them before signing. Layouts and scan quality vary; extraction is not a substitute for review.
Why is a ticket missing from the total?
Check whether the ticket is on hold. Held tickets are excluded; release a signed ticket when the charge is resolved to include its cost again.
Does the website charge me for the free trial?
No. The app download does not collect payment information or enroll you in billing. Visit Plans & checkout to subscribe. Website Monthly purchases are charged US$15.99 at checkout. Monthly checkout started from the Windows app honours remaining trial time with a minimum two-day courtesy period. Annual subscriptions are charged at checkout. Both renew automatically until cancelled.
Can I cancel a subscription?
The monthly plan has no annual commitment. Cancel before renewal to stop the next charge; access continues through your paid period. The annual plan can also be canceled before renewal. Website purchasers use Manage / cancel subscription on their private purchase page. Customers who subscribed through connected app checkout can use Manage subscription in the app. Contact support if you lose access. See subscription terms.
Can I use the app on my phone or Mac?
The current app is for 64-bit Windows 10 and 11. The website can be viewed on mobile, but the Windows installer does not run on iPhone, Android, or macOS.
How should I protect my project records?
Keep backups of your original PDFs, signed PDFs, and project records. Follow your organization’s access and retention requirements.